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May I remind you that this is a matter of principal based upon the good reputation of both myself and TomTom I have had use legal argument to enforce my consumer rights and my time has been diverted towards this issue otherwise unnecessarily.
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I have had to incur recorded postage costs to the Netherlands, which I expect you to emend as I consider this expense to purely be derived from TomTom’s inability to deal with my reasonable request had your Customer Support team acted correctly in the first instance I would not have incurred these costs – thus these can be directly attributed to TomTom. You mention you have made a special exception may I point out that not doing so would be illegal as you have no grounds on which to refuse an Activation Code based on ‘compatibility’, regardless of whatever internal TomTom policy may or may not be.
#TOMTOM ACTIVATION CODE NOT WORKING SOFTWARE#
I replied to this narky response to point out that they aren’t doing me some kind of favour, plus that claiming the software isn’t tested on my phone does not permit them to with-hold the key I have legally purchased. We trust that we have informed you sufficiently. Please appreciate that the Customer Support representatives handling your incident thus far were simply performing their job in accordance with the policies of TomTom. We regret the length of time that has passed before reaching this decision. A special exception has been made in your case and so we have issued you with the latest Activation Code. Under normal circumstances it is not possible for us to issue more than one Activation Code to customers attempting to use our software on a device not specifically listed as compatible. We can offer no further support in the event that it fails to perform as well as you would hope. Until such time as your mobile device appears on a TomTom compatibilty list, please be aware that you activate TomTom MOBILE 5 software on this device at your own risk. It may be that this device will feature on a future, updated compatibility list. The mobile phone you have purchased, the Vodafone branded Qtek V1240, is, as you are already aware, not currently listed as being compatible for use with TomTom MOBILE 5.
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We are glad to see that you have been issued with a new Activation Code and we trust that you can now use TomTom MOBILE 5 on your mobile device. We strive always to provide customer satisfaction and to resolve any problems which may arise in an efficient and timely fashion. We regret to hear that you are disappointed with the service you have received from TomTom Customer Support. Thank you also for including proof of purchase for both your mobile phone and your copy of TomTom MOBILE 5. So TomTom eventually issued me with a key for the product I paid for, though I did have to write them a letter threatening legal action.
#TOMTOM ACTIVATION CODE NOT WORKING WINDOWS#
What TomTom eventually had to say – why writing a letter and taking them to court is easiestįollow-up to TomTom Mobile 5 Windows Mobile 5 Smartphone from Gibo's Reviews